For many of us, the ability to shake hands, look someone in the eye, stand tall, and at least appear confident is second nature.
As little as 10 years ago, we weren’t teaching cell phone etiquette, and about 15 years ago, business casual wardrobe policies were unheard of.
But making others feel comfortable never has been been – or will be -- out of style.
I am starting to prepare a presentation to be delivered this summer at a Foundation Event at the National Speakers Association Convention.
During a long flight, I was catching up on my reading, and came across an interesting article in Newsweek (March 29, 2010) by Jon Meacham.