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Thinking Time

In January, I went to a spa. It was lovely being pampered with treatments. It was even good spending 8 hours a day exercising – walks, water aerobics and pilates. But what I committed to and actually did was set aside 2 hours a day to work.

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The Power of Saying “No”

What are your boundaries? If you keep saying “yes” to every request, you most likely will burn out – or at least disappoint people.

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A Sales Experience Gone Bad

Perhaps you heard the expression “People don’t want to be sold, but they do like to buy.” I do believe this – and nowhere more so than buying a time share.

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Be Open to Change & Engage Employees

I am speaking to an engineering organization next week. On my customer needs call, I heard over and over again that some of the senior leaders are unwilling to listen to the ideas of newer (and, in many cases, younger) employees.

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Customer Service Chaos on Vacation

My family (three generations) recently spent a week in Mexico at a resort on Riviera Maya, Grupo Vidanta in the Grand Luxx, where we are owners.

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