Listening … it is the most used communication skill but is the least taught. We often assume that we are good at listening. But, are we?
Were you aware that the impact your voice has on the phone accounts for 85 percent of the overall impression you make on the other person?
One of the most bothersome business blunders is forgetting someone’s name. Mispronouncing a name and getting it entirely wrong are equally cringe-worthy, if not worse, making you want to slink off with your tail between your legs.
Most people believe that listening is easy, and that they are good listeners. But effective listening is really an active process, not a passive one. Studies have shown that listening takes up about 45% of a typical day, so being good at it is...
Product knowledge and selling skills are only two legs of the stool when it comes to successful sales presentations.