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A Social Media Cautionary Tale -- Reminder of Online Communication Etiquette

Social media doesn’t look like it’s going to disappear any time soon.

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Create Brilliant Presentation Introductions Like These Famous Women

Whether you believe it or not, the introduction to any presentation is the most important part.

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Business Blunder Phrase to Avoid: “I Can’t Do That”

I came across a great article in the June 2013 issue of T + D Magazine titled, “Ten Career Tanking Phrases to Avoid Using in the Workplace,” which is not available online to non-subscribers.

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Two Secrets to Project Management Success

This could very easily be a four-word blog post, because the two secrets to effective project management are ... drumroll, please ... leadership skills and communication skills.

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Use “I” Statements for Conflict Resolution

When it comes to conflict management, strategic, respectful and honest communication is the absolute bottom line.

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7 Tips for Excellent E-mail Etiquette

Although the business letter is not quite dead, in many cases it has been replaced by the ubiquitous, instantaneous and ever efficient e-mail.

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Soft Skills Bring Hard Results

A young friend was talking to me about changing her job to something more interesting and more challenging. Currently, she works as an executive assistant to a high-powered entrepreneur.

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Does Pitch Affect Your Communication?

I read an intriguing article in the Huffington Post: "Male CEOs With Deep Voices More Likely To Have Market Success, Study Says."

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Are Your Employees Secretly Planning to Leave? The Low Down on Employee Turnover

Is employee turnover biting into your company’s profits? You hire the best people you can find ... you train them ... you might even give them annual raises, if you can ... and yet they leave.

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Listen Up! The Secret to Career Success

Most people believe that listening is easy, and that they are good listeners. But effective listening is really an active process, not a passive one. Studies have shown that listening takes up about 45% of a typical day, so being good at it is...

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